{"id":278,"date":"2026-03-27T15:12:49","date_gmt":"2026-03-27T15:12:49","guid":{"rendered":"https:\/\/wallowatt.be\/?page_id=278"},"modified":"2026-04-13T12:14:18","modified_gmt":"2026-04-13T12:14:18","slug":"conditions-generales-de-vente-cgv","status":"publish","type":"page","link":"https:\/\/wallowatt.be\/?page_id=278","title":{"rendered":"Conditions g\u00e9n\u00e9rales de vente (CGV) \/ Formulaire de r\u00e9tractation"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">\u2696\ufe0f CONDITIONS G\u00c9N\u00c9RALES DE VENTE \u2013 WALLOWATT<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. OBJET ET IDENTIFICATION<\/strong><br>Les pr\u00e9sentes CGV r\u00e9gissent la vente et l\u2019assemblage de kits solaires photovolta\u00efques par&nbsp;Speleers C\u00e9dric, op\u00e9rant sous l&rsquo;enseigne&nbsp;<strong>WalloWatt<\/strong>, dont le si\u00e8ge social est situ\u00e9 \u00e0&nbsp;Florennes  45, Benne Brul\u00e9e 5621 , Province de Namur, inscrit \u00e0 la BCE sous le num\u00e9ro&nbsp;BE0771 318 363.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. ASSEMBLAGE ET SUBSTITUTION<\/strong><br>WalloWatt agit en qualit\u00e9 d\u2019assembleur de composants certifi\u00e9s. Chaque kit fait l\u2019objet d\u2019un test individuel avant livraison.<br><em>Clause de substitution :<\/em>&nbsp;WalloWatt se r\u00e9serve le droit de substituer les composants par des produits de performance \u00e9gale ou sup\u00e9rieure en cas d\u2019indisponibilit\u00e9 constructeur, sans surco\u00fbt (ex: Trina Solar, Jinko, Enphase, etc.).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u00ab\u00a0Le vendeur se r\u00e9serve le droit de substituer les composants du kit par des produits de performance \u00e9gale ou sup\u00e9rieure en cas d&rsquo;indisponibilit\u00e9 constructeur, sans surco\u00fbt pour le client.\u00a0\u00bb<\/em> ( ex, Trina Solar, Jinko, Enphase, Hoymiles, Zendur)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. PRIX ET \u00c9CO-CONTRIBUTIONS<\/strong><br>Les prix sont libell\u00e9s en euros, toutes taxes comprises (TVA belge applicable). Ils incluent les cotisations environnementales obligatoires :&nbsp;<strong>Bebat<\/strong>&nbsp;(batteries),&nbsp;<strong>Recupel<\/strong>&nbsp;(\u00e9lectronique) et&nbsp;<strong>PV Cycle<\/strong>&nbsp;(panneaux).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. R\u00c9SERVE DE PROPRI\u00c9T\u00c9<\/strong><br><strong>WalloWatt conserve la propri\u00e9t\u00e9 pleine et enti\u00e8re des produits vendus jusqu&rsquo;au paiement int\u00e9gral du prix en principal, frais et taxes compris.<\/strong>&nbsp;Le client s&rsquo;interdit de transformer ou de revendre le mat\u00e9riel tant que le paiement n&rsquo;est pas effectif.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. LIVRAISON ET R\u00c9CEPTION<\/strong><br>Le client est tenu de v\u00e9rifier l\u2019\u00e9tat du mat\u00e9riel d\u00e8s r\u00e9ception. La signature du bon de livraison ou de la fiche de test vaut acceptation du mat\u00e9riel en parfait \u00e9tat apparent. Tout dommage visible doit \u00eatre mentionn\u00e9 pr\u00e9cis\u00e9ment sur le bon de transport.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. INSTALLATION ET RESPONSABILIT\u00c9 (HORS SERVICE S\u00c9R\u00c9NIT\u00c9)<\/strong><br>Le kit est une solution \u00ab Plug &amp; Play \u00bb.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Lestage :<\/strong>&nbsp;Le respect des consignes (min. 60kg\/support ou calcul temp\u00eate) rel\u00e8ve de la responsabilit\u00e9 exclusive de l\u2019utilisateur.<\/li>\n\n\n\n<li><strong>S\u00e9curit\u00e9 \u00c9lectrique :<\/strong>&nbsp;Le client certifie que son installation est conforme aux normes&nbsp;<strong>RGIE<\/strong>&nbsp;(terre fonctionnelle, protection 16A).<br>WalloWatt d\u00e9cline toute responsabilit\u00e9 en cas de dommages (vol, temp\u00eate, incendie) li\u00e9s \u00e0 une installation non conforme aux guides fournis.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. SERVICE S\u00c9R\u00c9NIT\u00c9 (INSTALLATION)<\/strong><br>WalloWatt engage sa responsabilit\u00e9 sur le montage, le lestage et l\u2019audit s\u00e9curitaire de la prise d\u00e9di\u00e9e. Toute mise en conformit\u00e9 du reste du r\u00e9seau \u00e9lectrique de l\u2019habitation demeure \u00e0 charge du client.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8. D\u00c9CLARATION ADMINISTRATIVE<\/strong><br>L\u2019acheteur est seul responsable de la d\u00e9claration de son installation aupr\u00e8s de son GRD (ORES, RESA, etc.). WalloWatt fournit les certificats Synergrid n\u00e9cessaires.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>9. GARANTIE ET SAV<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Garantie l\u00e9gale :<\/strong>&nbsp;2 ans (consommateurs).<\/li>\n\n\n\n<li><strong>Garanties constructeurs :<\/strong>&nbsp;WalloWatt r\u00e9percute les garanties sp\u00e9cifiques (JA Solar, Growatt).<br>Le SAV est assur\u00e9 en Wallonie avec un \u00e9change standard sous 10 jours ouvr\u00e9s pour les kits install\u00e9s par nos soins.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>10. DROIT DE R\u00c9TRACTATION<\/strong><br>Le consommateur dispose de&nbsp;<strong>14 jours calendrier<\/strong>&nbsp;pour se r\u00e9tracter sans motif.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Frais de retour :<\/strong>\u00a0En raison du poids et de la nature du mat\u00e9riel, les frais de retour sont\u00a0<strong>int\u00e9gralement \u00e0 la charge du client<\/strong> ( forfait 97,50\u20ac ).<\/li>\n\n\n\n<li><strong>Exception :<\/strong>&nbsp;Le droit de r\u00e9tractation ne peut \u00eatre exerc\u00e9 pour le \u00ab\u00a0Service S\u00e9r\u00e9nit\u00e9\u00a0\u00bb si celui-ci a \u00e9t\u00e9 pleinement ex\u00e9cut\u00e9 avec l&rsquo;accord pr\u00e9alable du client et sa renonciation expresse au droit de r\u00e9tractation.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>11. LITIGES ET DROIT APPLICABLE<\/strong><br>Le droit belge est seul applicable. En cas de litige, les parties privil\u00e9gieront une solution amiable. \u00c0 d\u00e9faut, les&nbsp;<strong>tribunaux de l&rsquo;arrondissement de Namur<\/strong>&nbsp;sont seuls comp\u00e9tents.<br>Le client peut \u00e9galement contacter le&nbsp;<em>Service de M\u00e9diation pour le Consommateur<\/em>&nbsp;(mediationconsommateur.be) ou utiliser la plateforme RLL de l&rsquo;UE.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Annexe 1<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udcc4 FORMULAIRE DE R\u00c9TRACTATION (MOD\u00c8LE)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>(Veuillez compl\u00e9ter et renvoyer le pr\u00e9sent formulaire uniquement si vous souhaitez vous r\u00e9tracter du contrat)<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00c0 l&rsquo;attention de :<\/strong><br><strong>WalloWatt \u2013 <\/strong>Speleers C\u00e9dric<br><strong>Adresse :<\/strong>&nbsp;45, rue Benne Brul\u00e9e 5621 Florennes en Province de Namur<br><strong>E-mail :<\/strong>&nbsp;info@wallowatt.be<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Par la pr\u00e9sente, je vous notifie ma r\u00e9tractation du contrat portant sur la vente du bien \/ pour la prestation de service (*) ci-dessous :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>D\u00e9signation du kit ou mat\u00e9riel :<\/strong>&nbsp;________________________________________<\/li>\n\n\n\n<li><strong>Num\u00e9ro de commande ou de facture :<\/strong>&nbsp;__________________________________<\/li>\n\n\n\n<li><strong>Command\u00e9 le  ____\/ ____\/ 202__<em>_  \/  Re\u00e7u le <\/em>:<\/strong>&nbsp;____ \/ ____ \/ 202___<\/li>\n\n\n\n<li><strong>Nom du consommateur :<\/strong>&nbsp;_______________________________________________<\/li>\n\n\n\n<li><strong>Adresse du consommateur :<\/strong>&nbsp;____________________________________________<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Note importante sur les frais de retour :<\/strong><br>Conform\u00e9ment \u00e0 l&rsquo;article 10 de nos CGV, les produits (panneaux, batteries, structures) \u00e9tant volumineux et lourds, les frais de retour par notre transporteur sp\u00e9cialis\u00e9 ( forfait 97,50\u20ac ) sont \u00e0 la charge exclusive du client. Le mat\u00e9riel doit \u00eatre retourn\u00e9 dans son emballage d&rsquo;origine, complet et non utilis\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Signature du consommateur<\/strong>&nbsp;(uniquement en cas de notification du pr\u00e9sent formulaire sur papier) :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Date :<\/strong>&nbsp;____ \/ ____ \/ 202__<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(*) Rayez la mention inutile.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u2696\ufe0f CONDITIONS G\u00c9N\u00c9RALES DE VENTE \u2013 WALLOWATT 1. OBJET ET IDENTIFICATIONLes pr\u00e9sentes CGV r\u00e9gissent la vente et l\u2019assemblage de kits solaires photovolta\u00efques par&nbsp;Speleers C\u00e9dric, op\u00e9rant sous l&rsquo;enseigne&nbsp;WalloWatt, dont le si\u00e8ge social est situ\u00e9 \u00e0&nbsp;Florennes 45, Benne Brul\u00e9e 5621 , Province de Namur, inscrit \u00e0 la BCE sous le num\u00e9ro&nbsp;BE0771 318 363. 2. ASSEMBLAGE ET SUBSTITUTIONWalloWatt [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-278","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wallowatt.be\/index.php?rest_route=\/wp\/v2\/pages\/278","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wallowatt.be\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wallowatt.be\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wallowatt.be\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wallowatt.be\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=278"}],"version-history":[{"count":6,"href":"https:\/\/wallowatt.be\/index.php?rest_route=\/wp\/v2\/pages\/278\/revisions"}],"predecessor-version":[{"id":387,"href":"https:\/\/wallowatt.be\/index.php?rest_route=\/wp\/v2\/pages\/278\/revisions\/387"}],"wp:attachment":[{"href":"https:\/\/wallowatt.be\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=278"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}